Frequently Asked Questions

Why does the app require my Cookidoo password?

Thermoslate needs your Cookidoo credentials to fetch recipes and save translations directly to your account. Your password is stored only on your device using iOS Keychain — it is never stored on our servers permanently.

The translation failed. What should I do?

First, make sure the recipe URL is a valid Cookidoo link. Check your internet connection, then try again. If the problem persists, contact us with the recipe URL and we'll investigate.

Where can I find the translated recipe?

After a successful translation, open the Cookidoo app → My Recipes → Created Recipes. The translated recipe will appear there.

How do I cancel my Premium subscription?

Go to iPhone Settings → tap your Apple ID at the top → Subscriptions → Thermoslate → Cancel Subscription. You'll retain Premium access until the end of the current billing period.

I was charged but can't access Premium features.

Open the app and tap "Restore Purchases" on the paywall screen. If the issue persists, contact us at thermoslateapp@gmail.com with your Apple ID and we'll sort it out quickly.

The translation quality is not good. Can I report it?

Yes! In the My Recipes screen, tap the thumbs-down icon on the translated recipe. This sends feedback to our system which improves future translations for that recipe.

Is this app officially affiliated with Cookidoo or Vorwerk?

No. Thermoslate is an independent app and is not affiliated with, endorsed by, or sponsored by Vorwerk or Cookidoo. You need your own valid Cookidoo account to use this app.

How long does a translation take?

Most translations complete within 60–90 seconds. Complex recipes with many steps may take a little longer.


Still need help?

Send us an email and we'll get back to you as soon as possible.

thermoslateapp@gmail.com